Refund policy

RETURN POLICY:
Our customers mean the world to us and we will do all we can to make your experience enjoyable.  Help us keep the lowest pricing on the market by reading and abiding by the following guidelines.

If for any reason, you are not satisfied with your purchase due to DEFECT, please contact us within 3 days of receiving your package. Immediately take photos identifying the issue you are experiencing. Keep the product in original condition and packaging.

Email photos to us at info@DefendAPackGear.com. An RMA # and return shipping address information (different than our shipping address) will be issued to you to include with your return if a return is in order. 

All returns on items are for replacement only. Only if we are out of stock on the item you are returning, will we issue a refund. 

Replacement items and refunds are only processed AFTER we receive the defective item. Returns must be postmarked within 10 days of order receipt.  If the item is still in your possession after 10 days from receipt, we must consider it used and we will not issue a refund or replacement. There are no exceptions.

If your item is indeed defective, we will refund you on your return shipping costs once we receive your return and a replacement item will be mailed back to you at no charge to the original shipping address on your original order.

If we allow an exception return on a non-defective item, no return shipping costs will be refunded as the return then falls outside of our guidelines. Your refund will be for your original order amount less shipping charges incurred by DefendAPacl® when shipping your original order.  

Items that have been used or worn, no longer have the original tags, are not in the original packaging, were ordered in error (inclusive of wrong sizes), or broken due to misuse will NOT be eligible for return.

To follow-up on the status of your return, please contact us at info@defendapackgear.com

If you have not received your order, please contact us for your tracking details.  Email us at info@defendapackgear.com. 

PLEASE NOTE:  If a shipment is undeliverable to the address you provided to us on your order and is returned to us, the buyer will be responsible for the shipping charges incurred by DefendAPack® to re-ship your order.  If we approve a refund on a shipment that was undeliverable to the address you provided and is returned to us, the buyer will be responsible for the shipping charges incurred by DefendAPack® to ship the original order.